White & Case offers live technical support to everyone across the Firm to help them connect remotely to Firm systems. For immediate assistance: Step 1: Contact the Service Desk via telephone or email and request a TeamViewer session. Ensure your computer is connected to the internet. Step 2: Launch TeamViewer by selecting the appropriate link below: Windows Mac Step 3: When prompted, communicate the ID and Password displayed in your TeamViewer QuickSupport App to the Service Desk analyst. For non-urgent issues: If you have an issue that does not require immediate assistance, please contact the Service Desk via telephone or email.