Global law firm White & Case LLP has advised Omilia, a dynamic innovator in conversational AI, on its growth investment from Grafton Capital, a UK-based growth equity firm that specializes in partnering with founder-owned, European software companies.
"Deploying authentic customer care solutions through AI has never been more relevant," said White & Case partner Daniel Turgel, who co-led the Firm's deal team.
Omilia provides natural language understanding and automatic speech recognition technology delivered through an omnichannel end-to-end conversational intelligence platform that improves the customer care experience and reduces call centre costs. The Company has developed and deployed its market proven enterprise-grade conversational intelligence platform in 15 different countries.
The capital will be used to further strengthen Omilia's direct and indirect go-to-market organisations in North America and Western Europe. Omilia will also invest to extend its technology footprint, in one of the few categories of AI that is already delivering significant value to large enterprises and their customers.
The White & Case team that advised on the transaction was led by partners Daniel Turgel (London) and Tali Sealman (Silicon Valley) and included partner Assimakis Komninos (Brussels) and associates Helen Pantelides and Shelley Barnett (both London).
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